Refund Policy

Returns 

Welcome to our Refund policy: Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All damaged must be reported to us immediately upon receipt of delivery, this will be extended to a maximum of 5 days. This does NOT apply to personalised items.

If you have placed an order with us for PERSONALISED items, you are able to cancel prior to it being made. Once we have started work on your order it is no longer eligible for cancellation or refund. This is because all of our items are personalised and as a result cannot be resold.

If you receive your items and they are damaged, a replacement or refund will be offered and, in this instance, subsequent postage costs will be paid for by Wildflower Embroidery.

Please ensure all product descriptions and size guides are read before ordering. 

In the event of items being delayed or lost in transit, Wildflower Embroidery reserve the right to claim for loss with the postal company prior to offering a replacement order or a refund. Lost or delayed items will be considered after a period of 21 working days from the date of posting.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@wildflowerembroidery.co.uk

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Excludes personalised items

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@wildflowerembroidery.co.uk

Warranty / Guarantee

If there are defects in the goods you have purchased, Wildflower Embroidery abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, please contact us to let us know.

Please be aware, that all warranty claims do not include the postage, if after 30 days the item has a defect, you will need to pay for postage to return to us.

Any physical damage is not covered by warranty.

Shipping 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We do not offer shipping outside of the United Kingdom; please see shipping policy for more information.